Terms & Conditions
1. Introduction
Welcome to Juilor. These terms and conditions outline the rules and regulations for using our website and purchasing our jewellery.
By placing an order with Juilor, you agree to be bound by these terms. Please read them carefully before making a purchase.
2. About Juilor
Juilor is a consciously created fine jewellery brand rooted in Scotland.
Our pieces are made in small batches and finished to order.
Throughout this document, “we,” “us,” and “our” refer to Juilor.
3. Ordering
All our jewellery is made to order. Once your order has been placed, it enters production and cannot be modified or cancelled after 24 hours.
Please check all details carefully before confirming your purchase.
We reserve the right to refuse any order at our discretion — for example, in cases of suspected fraud or incorrect pricing.
4. Pricing & VAT
All prices shown on our website include UK VAT (where applicable).
Customers outside the UK are responsible for any import duties, taxes, or customs charges imposed by their own country.
If you are an international customer, please contact us for a VAT removal code before checkout.
As a small-batch brand working with precious metals, our prices reflect the current market value of gold and silver. Metal prices can fluctuate, and as such, the cost of each batch or collection may vary accordingly. Once a batch is released, the prices shown are fixed for that drop and will not change for those items. Future batches, however, may be priced differently to reflect changes in material costs.
We reserve the right to adjust our prices at any time prior to purchase confirmation.
5. Payment
Payments are processed securely through our approved payment partners.
We accept major debit and credit cards, as well as any alternative methods displayed at checkout.
Your payment information is encrypted and never stored by Juilor.
6. Production & Delivery
Each piece is crafted to order. Please allow the stated lead time (7-8 weeks) for your order to be completed.
Once ready, you’ll receive a dispatch confirmation with tracking details.
We offer complimentary UK shipping and a flat-rate shipping fee of £15 for Eu and £25 for Asia-Pacific.
Juilor is not responsible for customs delays or charges in your destination country.
7. Returns & Exchanges
As each piece is made to order, we do not accept returns for change of mind or incorrect size.
If your piece arrives damaged or defective, please contact us as soon as possible at info@wearjuilor.com and we’ll make it right.
Faulty items must be returned to us within 14 days.
Any approved return must be sent in original packaging and condition.
We are not liable for loss or damage in transit during a return.
Click here to read more on our shipping and returns page.
8. Repairs
We believe jewellery should last a lifetime.
If your piece requires repair due to normal wear, please contact us — we’ll review on a case-by-case basis and offer fair solutions.
We offer a 12 month warranty on all our jewellery.
This does not include general wear and tear. After warranty, repairs will be estimated on an individual basis.
9. Intellectual Property
All content on this website — including images, designs, logos, and text — is the property of Juilor.
You may not reproduce, distribute, or modify any material without written permission.
10. Liability
Juilor shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these terms limits our liability for death or personal injury caused by negligence.
11. Governing Law
These terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
12. Contact
If you have any questions regarding these Terms & Conditions, please contact us at: info@wearjuilor.com